Open Positions

• Content Development & Design:

  • Collaborate with senior counselors to research, develop, and structure engaging content for online webinars and workshops on various mental health topics.

  • Design visually appealing and effective presentations (PPTs) and other visual aids to enhance learning and audience engagement.

  • Assist in creating supplementary materials such as handouts, worksheets, and post-session resources.

• Webinar & Workshop Facilitation:

  • Actively participate in and support the execution of online webinars and workshops, potentially co-facilitating segments or leading specific activities (e.g., mindfulness exercises, interactive polls).

  • Support audience engagement by monitoring chat, moderating Q&A sessions, and facilitating interactive elements.

  • Manage technical aspects of the online platform (Zoom, etc.) during live sessions, ensuring a smooth experience for participants.

• Audience Engagement & Management:

  • Assist in promoting webinars and workshops across relevant channels.

  • Engage with participants during sessions to foster a supportive and interactive learning environment.

  • Gather feedback and insights from attendees to continuously improve content and delivery.

• Research & Knowledge Enhancement:

  • Stay updated on current mental health trends, research, and evidence-based interventions relevant to online education.

  • Contribute creative ideas for new workshop topics, interactive elements, and engagement strategies.

• Administrative Support:

  • Assist with scheduling, logistics, and communication related to webinars and workshops.

  • Support in recording, editing (basic), and organizing webinar/workshop content for future use.

• AI Tool Validation & Improvement:

  • Regularly interact with My Safe Spaces' AI-powered support tool, simulating various user queries related to mental health and well-being.

  • Rigorously evaluate the validity, accuracy, empathy, and safety of the AI's responses, ensuring they align with best practices in mental health support.

  • Provide detailed feedback and suggestions for improving the AI's natural language understanding, response quality, and ability to address diverse user needs.

  • Identify potential biases or inaccuracies in AI responses and report them for correction.

• User Guidance & Support (Free Chatting):

  • Engage with individuals visiting the My Safe Spaces website through a 'free chatting' feature.

  • Address general queries and clear doubts related to mental health, our platform, and our services.

  • empathetically guide users through the various offerings of My Safe Spaces (e.g., AI support, journaling, self-assessments, professional counseling, workshops).

  • Help users understand which service might be most beneficial for their specific needs.

  • Provide clear and concise information about My Safe Spaces' features, pricing (if applicable), and how to navigate the platform.

• Documentation & Reporting:

  • Log interactions with the AI tool and user inquiries, identifying common themes, challenges, and areas for improvement.

  • Contribute to the development of FAQs and knowledge base articles based on user interactions.

• Collaboration:

  • Work closely with the product development, counseling, and marketing teams to ensure user feedback and AI insights are integrated into ongoing improvements.

  • Participate in team meetings to share insights and discuss progress.

• Content Conceptualization & Creation:

  • Generate innovative ideas for social media posts, short-form videos (reels), infographics, and other digital content aligned with My Safe Spaces' brand voice and mental health themes.

  • Transform complex mental health concepts into digestible, relatable, and visually appealing content.

• Video Production & Editing:

  • Assist in planning and recording short video clips and reels, either independently or in collaboration with team members.

  • Perform basic video editing, including cutting, trimming, adding text overlays, music, and simple effects, specifically for social media reels.

• Graphic Design:

  • Utilize Canva to design eye-catching graphics for social media posts, stories, webinar promotions, and other marketing collateral.

  • Ensure all designs adhere to My Safe Spaces' brand guidelines.

• Copywriting & Captioning:

  • Craft compelling and concise captions for all social media posts and videos, optimizing for engagement and searchability.

  • Write short, impactful copy for various marketing materials.

• Trend Research:

  • Stay updated on current social media trends, content formats, and best practices, particularly within the mental health and wellness space.

  • Identify trending audio and visual elements for reel creation.

Clinical Supervision & Development

• Provide direct clinical supervision to interns, associates, and licensed clinicians in accordance with licensing board standards and organizational policies

• Develop, implement, and continually refine clinical supervision protocols and competency-based frameworks

• Conduct regular individual and group supervision sessions, offering constructive feedback, case consultation, and ethical guidance

• Maintain detailed supervision records and ensure documentation meets professional and legal standards

Training & Quality Assurance

• Design and lead training programs, workshops, and continuing education sessions focused on evidence-based practices, risk management, cultural competency, and therapeutic innovation

• Oversee clinical quality assurance initiatives, including chart audits, peer reviews, and treatment outcome monitoring

• Collaborate with senior leadership to ensure alignment of clinical practices with organizational goals and ethical standards

Compliance & Risk Management

• Ensure all supervisees adhere to licensing, ethical, and regulatory requirements (e.g., HIPAA, state mental health boards)

• Stay updated on legal, ethical, and clinical guidelines relevant to supervision and mental health practice

• Serve as a resource for ethical decision-making and crisis management across the clinical team

Leadership & Collaboration

• Serve as a mentor and clinical leader, fostering a culture of professional growth, inclusivity, and reflective practice

• Collaborate with HR and program directors to support onboarding, performance evaluations, and career development of clinical staff

• Contribute to strategic planning and program development with input on clinical staffing models, supervision capacity, and service delivery standards 

Clinical Operations & Coordination

• Manage the scheduling and allocation of therapy sessions, intake assessments, and supervision blocks

• Maintain clinician rosters and caseload distribution to ensure balance and efficiency

• Monitor client progress, follow-up needs, cancellations, and reassignments

• Act as a liaison between therapists, clients, caregivers, academic institutions, or referral partners

Quality Assurance & Documentation

• Ensure timely and accurate clinical documentation (session notes, assessments, consent forms, follow-ups)

• Review and maintain clinical records in compliance with ethical and legal standards (MHCA 2017, POSH, RCI, etc.)

• Support the implementation of outcome measurement tools, feedback forms, and satisfaction surveys

• Coordinate risk assessment protocols for high-risk clients (e.g., suicide ideation, trauma, abuse)

Supervision & Training Support

• Assist with coordination of supervision schedules, training programs, and intern rotations

• Track supervision hours, logbooks, and performance evaluations for trainees and associate clinicians

• Work closely with the Director of Clinical Supervision and training leads on documentation and reporting

Stakeholder Communication

• Serve as the first point of contact for clinical inquiries, rescheduling, and process clarifications

• Collaborate with administrative, academic, or program teams for data reporting and service evaluation

• Help onboard new clinicians, interns, and supervisees into organizational protocols

Required:

• 2–5 years of experience in UI/UX design (product, agency, or freelance)

• Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar

• Strong portfolio showcasing UX case studies and clean UI design for mobile/web products

• Understanding of responsive design, accessibility, and cross-platform design principles

• Familiarity with design handoff tools and collaboration platforms (Zeplin, JIRA, Trello, Notion)

Preferred:

• Experience working with mental health, edtech, healthcare, or wellness products

• Knowledge of basic HTML/CSS to better collaborate with developers

• Familiarity with user testing tools (Maze, Useberry, Hotjar) or analytics integration

• Awareness of cultural sensitivity in design for Indian and global audiences

• Lead the design, development, and deployment of end-to-end features across front-end and back-end systems

• Build scalable RESTful and/or GraphQL APIs and integrate them with modern front-end frameworks like React or Vue

• Architect cloud-native applications and infrastructure (AWS/GCP/Azure) with security, scalability, and maintainability in mind

• Collaborate closely with Product Managers, Designers, and other Engineers to deliver high-impact features

• Review code, mentor junior developers, and enforce engineering best practices and standards

• Continuously optimize performance, improve reliability, and ensure codebase quality through testing and monitoring

• Drive automation and CI/CD processes to ensure smooth and rapid releases

• Contribute to architectural decisions, technical planning, and roadmap alignment

This is a part-time remote role for a Telesales Specialist. The Telesales Specialist will be responsible for contacting potential customers, explaining My Safe Spaces services, and assisting customers in signing up for our programs. Daily tasks include making outbound calls, providing superior customer service, updating customer records, and achieving sales targets. Additional tasks include participating in training sessions and collaborating with the team to improve sales strategies.

Social Media Strategy & Execution

• Develop and implement a comprehensive social media strategy aligned with My Safe Spaces’ mission and target audience

• Plan and maintain a consistent, engaging content calendar across all major platforms (Instagram, Facebook, LinkedIn, YouTube, Threads, etc.)

• Lead social media campaigns for program launches, awareness days, fundraisers, and educational initiatives

Content Creation & Management

• Create and curate high-quality content, including graphics, reels, stories, carousels, and videos

• Write compelling, inclusive captions and messaging tailored to mental health and wellness themes

• Ensure consistent brand voice, tone, and visual identity across all channels

Analytics & Optimization

• Monitor platform analytics to evaluate performance (reach, engagement, conversions, etc.)

• Generate monthly reports with actionable insights to improve strategy and audience targeting

• Conduct A/B testing and adjust content plans based on platform trends and user behavior

Community Engagement

• Respond to comments, messages, and mentions with empathy, accuracy, and timeliness

• Moderate sensitive conversations around mental health, privacy, and safety in a respectful and stigma-free manner

• Foster meaningful dialogue and community connection through polls, Q&As, and interactive content

Collaboration & Campaign Support

• Coordinate with internal teams (design, clinical, outreach) for aligned campaign execution

• Work with external partners, influencers, and collaborators to amplify reach and impact

• Support event promotions, webinar registrations, and digital outreach efforts through social media integration

Advertising & Outreach

• Manage paid promotions, boosted posts, and ad targeting across Meta and Google platforms

• Track ROI and make recommendations for improving ad performance and reach

• Contribute to awareness and lead generation campaigns, including email signups and resource downloads

Sales Strategy & Execution

• Develop and execute a scalable sales strategy aligned with business goals

• Identify, qualify, and pursue new B2B and B2C sales opportunities across regions and verticals

• Build and manage a healthy sales pipeline using CRM tools (e.g., Zoho, Salesforce, HubSpot)

• Meet or exceed monthly, quarterly, and annual revenue targets

Client Engagement

• Conduct product presentations, demos, and customized pitches for prospective clients

• Understand client needs and offer tailored solutions to maximize value

• Negotiate and close deals, ensuring a smooth transition to onboarding and account management teams

• Maintain strong post-sale relationships to encourage renewals and upsells

Team Leadership (if applicable)

• Recruit, train, and manage a team of sales representatives or business development executives

• Set sales targets, monitor team performance, and provide coaching or corrective action as needed

• Foster a culture of collaboration, motivation, and continuous learning

Market Intelligence

• Analyze market trends, competitor offerings, and customer feedback to refine sales strategy

• Share insights with product and marketing teams to support feature development and positioning

• Represent the brand at trade shows, events, webinars, or partner meetings when required