Privacy Policy
Last updated: February 1, 2025
My Safe Spaces, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:
- Name, email address, and phone number
- Organization name and role
- Billing and payment information
- Communications you send to us (e.g., contact form submissions, support requests)
Usage Data
We automatically collect certain information when you access our website, including:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website addresses
- Device identifiers and mobile network information
IntelliCare Chat Data
When you use our IntelliCare service, we collect conversation data to provide you with personalized wellness support. Chat conversations are encrypted and stored securely. We do not share individual chat data with third parties.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative information, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
- Legal Requirements: When required by law, regulation, or legal process
- Safety: To protect the rights, safety, and property of My Safe Spaces, our users, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for any other purpose
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data in a machine-readable format
- Objection: Object to processing of your personal data for certain purposes
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@mysafespaces.org.
7. Children's Privacy
Our services involving student data are provided through institutional agreements with schools and educational organizations. We do not knowingly collect personal information from children under 13 without verifiable parental or institutional consent. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information promptly.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features of our services.
9. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
11. International Data Transfers
Our services operate from the United States and India. If you access our services from outside these countries, your information may be transferred to and processed in jurisdictions that may have different data protection laws than your country of residence.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, please contact us: