സ്വകാര്യതാ നയം

My Safe Spaces (A Service of NxtGen Technologies LLC)

 

Last Updated: April 9, 2025

 

1. INTRODUCTION

At My Safe Spaces, a service provided by NxtGen Technologies LLC ("Company," "we," "us," or "our"), we understand the importance of privacy, particularly when it comes to mental health information. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our website, mobile application, and services (collectively, the "Services").

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We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices with regard to your personal information, please contact us at privacy@mysafespaces.org.

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2. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you register for our Services, express an interest in obtaining information about us or our Services, participate in activities on our Services, or otherwise contact us. The personal information we collect may include:

2.1 Personal Identifiers

• Name

• Email address

• Phone number

• Postal address

• Username and password

• Date of birth

• Payment information (credit card details, billing address)

• Profile photo (optional)

2.2 Protected Health Information

As a provider of mental health services, we collect protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA), including:

• Mental health history

• Medical history relevant to treatment

• Therapy and counseling notes

• Diagnosis and treatment plans

• Assessment and evaluation results

• Medication information

2.3 Usage Data

We automatically collect certain information when you visit, use, or navigate our Services. This information may include:

• Device information (such as your IP address, browser type, operating system)

• Usage information (such as pages visited, time spent on pages, links clicked)

• Location information (general geographic location based on IP address)

• Device and connection information (such as browser and device properties, system activity, error reports)

2.4 Communications

We collect and store communications between you and our counselors, as well as communications with our customer service team.

 

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Providing and Maintaining our Services

• To provide you with mental health counseling and services

• To create and maintain your account

• To process payments and fulfill transactions

• To send service-related notifications

• To respond to your inquiries and provide customer support

3.2 Improving and Developing our Services

• To analyze usage patterns and trends

• To test, troubleshoot, and improve our Services

• To develop new features and services

• To conduct research and analytics to better understand our users' needs

3.3 Personalization

• To personalize your experience with our Services

• To recommend content, counselors, or features that may interest you

• To tailor communication with you based on your preferences

3.4 Legal and Safety Purposes

• To comply with applicable laws and regulations

• To respond to legal requests and prevent harm

• To detect, prevent, and address technical issues

• To protect the safety of our users and the public

 

4. HOW WE SHARE YOUR INFORMATION

We may share your information in the following situations:

4.1 With Your Consent

We may share your information when you have given us specific consent to do so.

4.2 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment processors

• Data analytics providers

• Customer service providers

• IT and system administration service providers

• Telecommunication service providers for video and audio sessions

4.3 With Counselors

Your information is shared with the counselors you interact with through our platform to facilitate the provision of mental health services.

4.4 For Legal Purposes

We may disclose your information where required to do so by law or in response to valid legal requests, including:

• Complying with a legal obligation

• Protecting and defending our rights or property

• Preventing or investigating possible wrongdoing in connection with the Services

• Protecting the personal safety of users of the Services or the public

• Protecting against legal liability

4.5 During Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

5. PROTECTION OF YOUR INFORMATION

5.1 Security Measures

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption of data in transit and at rest

• Regular security assessments and penetration testing

• Access controls and authentication requirements

• Regular training of staff on privacy and security procedures

• Physical security measures for our facilities

5.2 Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

5.3 International Data Transfers

Our Services are primarily operated and managed on servers located in the United States. If you are accessing our Services from outside the United States, be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. 

 

6. YOUR PRIVACY RIGHTS

6.1 Access and Update

You can review and change your personal information by logging into your account settings.

6.2 Deletion Request

You may request deletion of your personal information. However, in some cases, we may be legally obligated to retain certain information.

6.3 Opt-Out

You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. You can also opt out by contacting us directly.

6.4 HIPAA Rights

As a covered entity under HIPAA, we provide additional rights regarding your protected health information, including:

• Right to access, copy, and inspect your health information

• Right to request amendments to your health information

• Right to receive an accounting of certain disclosures of your health information

• Right to request restrictions on certain uses and disclosures

• Right to request alternative communication methods

• Right to receive notification of a breach of unsecured PHI

For more details on your HIPAA rights, please refer to our Notice of Privacy Practices.

6.5 State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under state law. These may include:

California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have rights to know what personal information is collected, disclosed, or sold; to delete personal information; to opt-out of the sale of personal information; and to non-discrimination for exercising these rights.

Colorado, Connecticut, Utah, and Virginia Residents: You may have rights to confirm whether we process your personal data; to access and delete certain personal data; to data portability; and to opt-out of personal data processing for targeted advertising.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

 

7. CHILDREN'S PRIVACY

7.1 Age Restrictions

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

7.2 Teen Users

For users between the ages of 13 and 17, we require parental consent before providing our Services. We take additional measures to protect the privacy of teenage users in accordance with applicable laws.

 

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What We Use

We use cookies and similar tracking technologies to track activity on our Services and store certain information. Technologies we use may include:

• Cookies (or browser cookies)

• Web beacons

• Flash cookies

• Pixels

• JavaScript

8.2 How We Use Them

These technologies are used for:

• Keeping you signed in to our Services

• Understanding how you use our Services

• Improving our Services

• Providing personalized content

• Monitoring the effectiveness of our marketing campaigns

8.3 Your Choices

Most web browsers are set to accept cookies by default. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly if you disable cookies.

 

9. THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site or service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

10. DO NOT TRACK SIGNALS

Some web browsers have "Do Not Track" features that allow you to tell websites not to track your online activities. We currently do not respond to Do Not Track signals from web browsers.

 

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website. The date the Privacy Policy was last revised is identified at the top of the page.

 

12. CONTACT US

If you have questions or comments about this Privacy Policy, you may contact us at:

My Safe Spaces
A Service of NxtGen Technologies LLC
privacy@mysafespaces.org