Open Positions

• Content Development & Design:

  • Collaborate with senior counselors to research, develop, and structure engaging content for online webinars and workshops on various mental health topics.

  • Design visually appealing and effective presentations (PPTs) and other visual aids to enhance learning and audience engagement.

  • Assist in creating supplementary materials such as handouts, worksheets, and post-session resources.

• Webinar & Workshop Facilitation:

  • Actively participate in and support the execution of online webinars and workshops, potentially co-facilitating segments or leading specific activities (e.g., mindfulness exercises, interactive polls).

  • Support audience engagement by monitoring chat, moderating Q&A sessions, and facilitating interactive elements.

  • Manage technical aspects of the online platform (Zoom, etc.) during live sessions, ensuring a smooth experience for participants.

• Audience Engagement & Management:

  • Assist in promoting webinars and workshops across relevant channels.

  • Engage with participants during sessions to foster a supportive and interactive learning environment.

  • Gather feedback and insights from attendees to continuously improve content and delivery.

• Research & Knowledge Enhancement:

  • Stay updated on current mental health trends, research, and evidence-based interventions relevant to online education.

  • Contribute creative ideas for new workshop topics, interactive elements, and engagement strategies.

• Administrative Support:

  • Assist with scheduling, logistics, and communication related to webinars and workshops.

  • Support in recording, editing (basic), and organizing webinar/workshop content for future use.

• AI Tool Validation & Improvement:

  • Regularly interact with My Safe Spaces' AI-powered support tool, simulating various user queries related to mental health and well-being.

  • Rigorously evaluate the validity, accuracy, empathy, and safety of the AI's responses, ensuring they align with best practices in mental health support.

  • Provide detailed feedback and suggestions for improving the AI's natural language understanding, response quality, and ability to address diverse user needs.

  • Identify potential biases or inaccuracies in AI responses and report them for correction.

• User Guidance & Support (Free Chatting):

  • Engage with individuals visiting the My Safe Spaces website through a 'free chatting' feature.

  • Address general queries and clear doubts related to mental health, our platform, and our services.

  • empathetically guide users through the various offerings of My Safe Spaces (e.g., AI support, journaling, self-assessments, professional counseling, workshops).

  • Help users understand which service might be most beneficial for their specific needs.

  • Provide clear and concise information about My Safe Spaces' features, pricing (if applicable), and how to navigate the platform.

• Documentation & Reporting:

  • Log interactions with the AI tool and user inquiries, identifying common themes, challenges, and areas for improvement.

  • Contribute to the development of FAQs and knowledge base articles based on user interactions.

• Collaboration:

  • Work closely with the product development, counseling, and marketing teams to ensure user feedback and AI insights are integrated into ongoing improvements.

  • Participate in team meetings to share insights and discuss progress.

• Content Conceptualization & Creation:

  • Generate innovative ideas for social media posts, short-form videos (reels), infographics, and other digital content aligned with My Safe Spaces' brand voice and mental health themes.

  • Transform complex mental health concepts into digestible, relatable, and visually appealing content.

• Video Production & Editing:

  • Assist in planning and recording short video clips and reels, either independently or in collaboration with team members.

  • Perform basic video editing, including cutting, trimming, adding text overlays, music, and simple effects, specifically for social media reels.

• Graphic Design:

  • Utilize Canva to design eye-catching graphics for social media posts, stories, webinar promotions, and other marketing collateral.

  • Ensure all designs adhere to My Safe Spaces' brand guidelines.

• Copywriting & Captioning:

  • Craft compelling and concise captions for all social media posts and videos, optimizing for engagement and searchability.

  • Write short, impactful copy for various marketing materials.

• Trend Research:

  • Stay updated on current social media trends, content formats, and best practices, particularly within the mental health and wellness space.

  • Identify trending audio and visual elements for reel creation.

Clinical Supervision & Development

• Provide direct clinical supervision to interns, associates, and licensed clinicians in accordance with licensing board standards and organizational policies

• Develop, implement, and continually refine clinical supervision protocols and competency-based frameworks

• Conduct regular individual and group supervision sessions, offering constructive feedback, case consultation, and ethical guidance

• Maintain detailed supervision records and ensure documentation meets professional and legal standards

Training & Quality Assurance

• Design and lead training programs, workshops, and continuing education sessions focused on evidence-based practices, risk management, cultural competency, and therapeutic innovation

• Oversee clinical quality assurance initiatives, including chart audits, peer reviews, and treatment outcome monitoring

• Collaborate with senior leadership to ensure alignment of clinical practices with organizational goals and ethical standards

Compliance & Risk Management

• Ensure all supervisees adhere to licensing, ethical, and regulatory requirements (e.g., HIPAA, state mental health boards)

• Stay updated on legal, ethical, and clinical guidelines relevant to supervision and mental health practice

• Serve as a resource for ethical decision-making and crisis management across the clinical team

Leadership & Collaboration

• Serve as a mentor and clinical leader, fostering a culture of professional growth, inclusivity, and reflective practice

• Collaborate with HR and program directors to support onboarding, performance evaluations, and career development of clinical staff

• Contribute to strategic planning and program development with input on clinical staffing models, supervision capacity, and service delivery standards 

Clinical Operations & Coordination

• Manage the scheduling and allocation of therapy sessions, intake assessments, and supervision blocks

• Maintain clinician rosters and caseload distribution to ensure balance and efficiency

• Monitor client progress, follow-up needs, cancellations, and reassignments

• Act as a liaison between therapists, clients, caregivers, academic institutions, or referral partners

Quality Assurance & Documentation

• Ensure timely and accurate clinical documentation (session notes, assessments, consent forms, follow-ups)

• Review and maintain clinical records in compliance with ethical and legal standards (MHCA 2017, POSH, RCI, etc.)

• Support the implementation of outcome measurement tools, feedback forms, and satisfaction surveys

• Coordinate risk assessment protocols for high-risk clients (e.g., suicide ideation, trauma, abuse)

Supervision & Training Support

• Assist with coordination of supervision schedules, training programs, and intern rotations

• Track supervision hours, logbooks, and performance evaluations for trainees and associate clinicians

• Work closely with the Director of Clinical Supervision and training leads on documentation and reporting

Stakeholder Communication

• Serve as the first point of contact for clinical inquiries, rescheduling, and process clarifications

• Collaborate with administrative, academic, or program teams for data reporting and service evaluation

• Help onboard new clinicians, interns, and supervisees into organizational protocols

Required:

• 2–5 years of experience in UI/UX design (product, agency, or freelance)

• Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar

• Strong portfolio showcasing UX case studies and clean UI design for mobile/web products

• Understanding of responsive design, accessibility, and cross-platform design principles

• Familiarity with design handoff tools and collaboration platforms (Zeplin, JIRA, Trello, Notion)

Preferred:

• Experience working with mental health, edtech, healthcare, or wellness products

• Knowledge of basic HTML/CSS to better collaborate with developers

• Familiarity with user testing tools (Maze, Useberry, Hotjar) or analytics integration

• Awareness of cultural sensitivity in design for Indian and global audiences

• Lead the design, development, and deployment of end-to-end features across front-end and back-end systems

• Build scalable RESTful and/or GraphQL APIs and integrate them with modern front-end frameworks like React or Vue

• Architect cloud-native applications and infrastructure (AWS/GCP/Azure) with security, scalability, and maintainability in mind

• Collaborate closely with Product Managers, Designers, and other Engineers to deliver high-impact features

• Review code, mentor junior developers, and enforce engineering best practices and standards

• Continuously optimize performance, improve reliability, and ensure codebase quality through testing and monitoring

• Drive automation and CI/CD processes to ensure smooth and rapid releases

• Contribute to architectural decisions, technical planning, and roadmap alignment

Social Media Strategy & Execution

• Develop and implement a comprehensive social media strategy aligned with My Safe Spaces’ mission and target audience

• Plan and maintain a consistent, engaging content calendar across all major platforms (Instagram, Facebook, LinkedIn, YouTube, Threads, etc.)

• Lead social media campaigns for program launches, awareness days, fundraisers, and educational initiatives

Content Creation & Management

• Create and curate high-quality content, including graphics, reels, stories, carousels, and videos

• Write compelling, inclusive captions and messaging tailored to mental health and wellness themes

• Ensure consistent brand voice, tone, and visual identity across all channels

Analytics & Optimization

• Monitor platform analytics to evaluate performance (reach, engagement, conversions, etc.)

• Generate monthly reports with actionable insights to improve strategy and audience targeting

• Conduct A/B testing and adjust content plans based on platform trends and user behavior

Community Engagement

• Respond to comments, messages, and mentions with empathy, accuracy, and timeliness

• Moderate sensitive conversations around mental health, privacy, and safety in a respectful and stigma-free manner

• Foster meaningful dialogue and community connection through polls, Q&As, and interactive content

Collaboration & Campaign Support

• Coordinate with internal teams (design, clinical, outreach) for aligned campaign execution

• Work with external partners, influencers, and collaborators to amplify reach and impact

• Support event promotions, webinar registrations, and digital outreach efforts through social media integration

Advertising & Outreach

• Manage paid promotions, boosted posts, and ad targeting across Meta and Google platforms

• Track ROI and make recommendations for improving ad performance and reach

• Contribute to awareness and lead generation campaigns, including email signups and resource downloads

Sales Strategy & Execution

• Develop and execute a scalable sales strategy aligned with business goals

• Identify, qualify, and pursue new B2B and B2C sales opportunities across regions and verticals

• Build and manage a healthy sales pipeline using CRM tools (e.g., Zoho, Salesforce, HubSpot)

• Meet or exceed monthly, quarterly, and annual revenue targets

Client Engagement

• Conduct product presentations, demos, and customized pitches for prospective clients

• Understand client needs and offer tailored solutions to maximize value

• Negotiate and close deals, ensuring a smooth transition to onboarding and account management teams

• Maintain strong post-sale relationships to encourage renewals and upsells

Team Leadership (if applicable)

• Recruit, train, and manage a team of sales representatives or business development executives

• Set sales targets, monitor team performance, and provide coaching or corrective action as needed

• Foster a culture of collaboration, motivation, and continuous learning

Market Intelligence

• Analyze market trends, competitor offerings, and customer feedback to refine sales strategy

• Share insights with product and marketing teams to support feature development and positioning

• Represent the brand at trade shows, events, webinars, or partner meetings when required