గోప్యతా విధానం
Effective Date: October 1, 2025
Our Guarantee
We are confident in the quality of our training programs. If you are not satisfied with My Safe Spaces services, you may be eligible for a refund under the conditions outlined below.
Eligibility for Refunds
Full Refund (100%):
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Requested within 14 days of initial enrollment
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Completed less than 10% of course content
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No certification assessments attempted
Partial Refund (50%):
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Requested within 30 days of enrollment
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Completed between 10-25% of course content
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No certification earned
No Refund:
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After 30 days from enrollment
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More than 25% of content completed
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Certification already earned or issued
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Subscription services used beyond the first billing cycle
Excluded Services
The following are non-refundable:
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Individual supervision sessions already completed
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Downloaded materials and resources
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Access to AI tools (IntelliCare-PRO, Journi-PRO) after active use
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Continuing education credits already issued
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Third-party certification or examination fees
How to Request a Refund
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Email: refunds@mysafespaces.org
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Include:
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Your name and enrollment details
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Reason for refund request
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Date of enrollment
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Allow 5-7 business days for review
Approved refunds are processed within 30 business days to your original payment method.
Cancellations / Technical Issues
You may cancel your enrollment at any time. Refund eligibility depends on the timing and usage as outlined above.
For subscription services, cancellation takes effect at the end of the current billing period with no further charges.
Technical Issues
If technical problems prevent access to our services and we cannot resolve them within 5 business days, you are eligible for a full refund regardless of the standard conditions.
Questions
Contact us at: support@mysafespaces.org
This policy does not affect your statutory rights under consumer protection laws.
